Negative Space: airlines
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- Stories and Observations
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“Heads up, got a cutie for you.”
- TSO saying “heads up, got a cutie for you”
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“Last week, one of my flying partners (Captain with Skywest) was going through security at DEN with his 18 year daughter. As his daughter approached the detector, the TSO working the NoS said on his headset, ‘heads up, got a cutie for you.’ He then confronted the TSA clerk with what he said and that neither of us are going through the NoS. The TSA clerk said you must have misunderstood me.”
- United Breaks Guitars
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Business lesson: it is generally not a good idea to piss off people with talent and creativity. The Sons of Maxwell will be asked to replay this song long after United settles. The corollary, of course, is that since you don’t know who has talent, you’ll need to treat all of your customers with respect. I generally take their advice: I prefer to drive rather than fly. The airlines don’t care about anything; they don’t care about luggage, they don’t care about being late, and they don’t care about missed connections. I’ve seen “on time” departure listings for flights after they were supposed to have already left. I’ve been held over…
